a. Security and Anti-Virus
- Moobila Security products, which are available on different platforms, protect your device from malware and spyware apps. They scan files and applications before and after you download and activate Moobila Security and as new applications are installed or accessed try to detect any threats to you and your mobile device. They also automatically scan your entire device periodically, and regularly update your threat definitions. In order to perform these functions, we need to collect information about the applications and files present on your device, the results of any scans performed by our services, and actions you take as a result of scanning. This may include downloading a copy of part or entire copies of application files on your device if we encounter an application that we have not previously analyzed.
What types of information Security or imaging products collect:
- Information about the type of device you are using and the operating system you are running.
- Moobila’s Security products collect information about the type of device and operating system you are running so that we can both improve our products and also give you more accurate information about malware and spyware that might affect you and your device(s).
- Information about scans and scan results.
- We collect information about the applications on your device in order to conduct scans and may download copies of scanned files. We also may collect information about how applications behave on your device (e.g., whether an application is sending premium-rate text messages that charge money to your phone bill) and the network services with which your applications communicate, in order to determine if any applications are behaving maliciously (e.g., whether an application is talking to a server known to host phishing websites). Each time Moobila performs a scan, we collect information that describes what files and applications are identified by the scan as potentially undesirable and your choice for remediation of those files (e.g., uninstall or ignore).
How the information that Moobila’s products collect is used:
- Our purpose in collecting application data and security scan data is to provide you with protections to keep you and your data safe and to optimize and improve our Moobila services and products.
- We may aggregate your data with other customers’ data in non-personally identifiable, aggregated, and anonymized form to better understand current malware and spyware threats and to improve the Security service. We may also share this anonymous aggregated data publicly, in order to help others understand mobile threats and gain insights into particular mobile applications.
- Moobila allow Backup features which securely stores copies of data that you choose to back up from your phone.
What types of information Backup collects:
- Backup transmits a copy of the data you choose to back up to on your device to a secure server using an encrypted protocol. The data may include your contacts, call history, pictures, and other data. Moobila Backup automatically backs up your data weekly or daily, based on your settings, can download your data to transfer to a new or existing phone, and allows you to retrieve your data any time from Moobila.com.
How the information that Backup collects is used:
- If you choose to use the Moobila Backup feature, we will use the data you provide to deliver the Backup service. In order to notify you in the case of malicious behavior on your phone, Moobila may scan both the data that is stored on your phone and backed up to our servers. For example, some malware has been known to spread via malicious text messages or steal money by dialing expensive phone numbers. To detect this, our system would scan the SMS messages or call history stored on your phone or backed up on our servers.
c. Missing Device
- Moobila Missing Device helps you find and secure your phone or tablet if it is lost or stolen. You can locate your phone on a map using location information provided by your phone, activate a loud siren even if your volume is muted so that you can find a phone lost nearby, wipe your phone, or lock your phone. Features and settings are controlled through our website at Moobila.com.
What types of information Missing Device collects:
- Moobila derives location information in two ways. We may receive it directly from your mobile device, or, in some situations, we may receive location data from cell tower or Wi-Fi hotspot information. We may use third-party service providers to translate that information into usable location information.
How the information that Missing Device collects is used:
- Our purpose in collecting this information is to provide you with the location of your phone when you request it. If you activate the locate feature in Missing Device, your browser will send location information to third-party map providers (e.g. Google Maps) in order to display a map of the location within your Moobila account webpage. When activating this feature, we track the phone’s location for several minutes in order to provide an accurate location for you. This information is retained in your account history for as long as you wish and may be deleted by you at any time, from your account settings. If you choose to delete this information or disable your account, Moobila anonymizes this data so that it is no longer associated with any personal information. We keep that anonymized data for aggregate statistical purposes only.
d. Phone Finder
- Phone Finder collects and stores information in the same way as Missing Device (see above). If you have enabled Phone Finder, it collects location information and sends it back to Moobila only when your battery is running low. After which, we save the phone’s location at the time we received the low battery alert to Moobila.com. This feature will help you locate your phone near its last known location if you lose it and its battery dies.
e. Secure Surfing
- Secure Surfing is a feature available when using the Android default browser or the Chrome browser. Secure Surfing identifies and warns you of unsafe websites so that you can choose to avoid visiting them.
What types of information Secure Surfing collects:
- To provide the Secure Surfing service, we may transmit the URLs you visit on your phone to a Moobila-provided or third-party service to determine if those URLs are unsafe (e.g., if the URLs contain phishing attacks, malwares, or exploits). If a URL you visit is determined to be unsafe, we store a record of the unsafe URL.
How the information that Secure Surfing collects is used:
- We use the record of unsafe URLs you visit (1) to provide you with notice that you attempted to reach an unsafe site (e.g., when you log in to the Moobila website or via email) and (2) to improve our product. If you do not want us to record the unsafe URLs you visit, you may turn Secure Surfing off; all other Moobila features will continue to function.
f. Group Plans
- Group Plans link multiple devices to one master account that controls the Group Plan owner’s device as well as certain features of devices associated with the Group Plan. Users of the additional devices on the plan retain their own unique accounts, but Group Plan owners have control over some functions of Group Plan members’ devices, as described below.
What types of information Group Plans collect:
- Moobila does not collect any additional information from users in Group Plans.
How the information that Group Plans collects is used:
- In a Group Plan, such as a Basic Plan, one master user has authority to perform certain functions on devices belonging to other members of the group. For example, in a Basic Plan, a parent phone may be able to lock, wipe, or locate a child’s phone. The latter feature would allow a parent to access data about the child’s phone in the section on “Missing Device.” A parent phone, or other device having authority over other Group Plan users, generally does not have access to the data on a child’s phone unless, for example, the data on the phone is downloaded and transferred to another device to which the parent phone has access.
- Users must agree to give the “parent” this functionality. You can determine if your phone is part of a Group Plan by checking the settings on your phone.
- Customer service representatives may perform such functions only at your request and with your consent.